Within this policy you should be able to find all the information you need regarding our shipping policy, our prices, shipping expectations and the couriers we employ - we like to be as transparent as possible even if that means producing a long policy, but if there is anything we've missed out do let us know and we'll look to revisiting this policy.

At the checkout you will be shown which courier we will be using to deliver your order, this is based on what you are ordering and where you need the order delivered to.

Shipping Pricing

Note: Express Delivery is only available on orders containing only small items such as most Hobs, Air Fryers or Microwaves which can be shipped via DPD - shipping on order containing only Spare Parts and accessories is FREE of charge at the checkout.

Recycling and Installation

At the checkout you can opt to have your old appliance collected and recycled, and if you live within our direct delivery area (see GAP Logistics below for details) then we can install too.

Note that Pallet Network and DPD services do not offer either installation or recycling.

Recycling Refrigerators
August 2026

Due to the surge in pricing for recycling of refrigerated appliances within the UK, we currently can only offer recycling services for fridge freezers if you live within our direct delivery network as we can process these directly within our group - see GAP Logistics below for details.

Our Couriers

BJS Home Delivery

All large appliances such as washing machines, dishwashers and refrigerators via BJS within mainland UK -- if you live within one of our supported postcode zones (details below) then we'll personally deliver your order via GAP Logistics.

BJS also offer a range of recycling and installation services (installation supported only on some product types) available at the checkout.

DPD

Delivery is £10 for delivery of small appliances such most tools, microwave ovens and spares, these we'll ship using DPD within mainland UK.

GAP Logistics

To offer you a more personal and reliable service, we've launched our own in-house logistics team. We now handle deliveries directly throughout much of the North of England, instead of using a third-party service. Please refer to our shipping schedule below to see if your postcode is covered.

You'll immediately receive your tracking number and estimated date of delivery via email and text message, along with follow-up notifications the day before with your time slot. On the day of your delivery, you'll be able to track the progress of your delivery in real-time.

If you have an order which is being handled by our in-house logistics, you can track the progress of your order by clicking on the following URL: track.renew2u.co.uk/track-delivery

Your order will be processed and marked on our system as dispatched when the appliance(s) you have ordered have been safely allocated into their delivery date bays. Please refer to the tracking link above for accurate order progress information.

Matrix Updated: 14/07/2026

The Pallet Network

On some items, usually oversized items such as American Fridge Freezers or Range Cookers you'll see a small yellow message box highlighting that that particular item will be delivered on a pallet via The Pallet Network (TPN) to the nearest available kerbside rather than into your property.

Please ensure that on the day of delivery you are able to move what will likely be a heavy or physically large appliance from a pallet on a kerbside into your property before ordering. Unfortunately, TPN cannot assist you with this nor can they offer recycling or installation services so they won't be available to purchase at the checkout either.

Delivery via TPN is usually completed within two to three business days; this includes our lead time to prepare an appliance for shipping and collection by our local TPN agent.

Click and Collect

If you're local to our store here in Gateshead then you're more than welcome to collect your order from our retail store on Bath Road, just select ‘Pick-up’ at the checkout and pay using a credit or debit card via Shop Pay – sadly due to how Express Checkouts work we cannot offer Store Collection via PayPal, Apple Pay or Google Pay.

Collection orders are generally ready within a few hours, but we'll send you an email notification when your order is ready – please don't come down to our store before receiving this notification as your item might be stowed somewhere we need to make accessible.

Remote Regions

Unfortunately, due to the oversized nature of the majority of our products we're unable to fulfil orders which require shipping to any of the following postcode blocks, we're working on a solution for this particularly for Scotland since we're "as the crow flies" not a long away from much of the region.

For the time being, if you place an order and require it to be delivered to any of the following postcodes, we'll have to cancel your order and reimburse your payment.

If you have any questions about a postcode region in this list, please contact us.