Refurbished Domestic Appliance Warranty Policy
This document is our refurbished kitchen and small domestic appliance 12 month warranty policy for domestic use only. Please take a moment to review the documentation and we encourage you to download a copy of the warranty policy as is for your own recordkeeping.
Any changes to our warranty policy will be updated here and a change log maintained at the bottom of this page, the most recent published version of our warranty policy supersedes any previous version in line with our Terms of Service.
Last Update June 10, 2026
Warranty Policy (PDF)1. Introduction
This warranty policy ("Warranty") covers domestic appliances sold by Gap Renew Ltd, ("we," "us," or "our") within England and Wales. The warranty applies to the original purchaser ("you" or "your") of the appliance and is non-transferable.
2. Warranty Period
The warranty period commences from the date of purchase and continues for a period of 12 months ("Warranty Period").
3. Scope of Warranty
During the Warranty Period, we warrant that your appliance will be free from defects in materials and workmanship under normal domestic use and service.
4. What the Warranty Covers
If a defect arises during the Warranty Period that is covered under this Warranty, we will, at our discretion:
- Repair the defective appliance at no cost.
- Replace the defective appliance or part with a new or refurbished product or part.
- Issue a full refund for the value of the order if either of the two options above are not achievable (see Repair and Replacement Terms below).
5. What the Warranty Does Not Cover
This Warranty does not cover:
- Damage caused by:
- Misuse, abuse, or neglect.
- Failing to follow manufacturer's instructions.
- Unauthorised repair or modification.
- Accidental damage (including fire, flood, and lightning)
- Power surges or other external factors.
- Failure to perform routine maintenance, including cleaning, descaling, or other user-performed maintenance.
- Commercial use, e.g. launderettes, hotels, schools, workplaces etc.
- Consumables and accessories (e.g., filters, batteries, light bulbs, etc.).
- Cosmetic damage (e.g., scratches, dents, or discoloration).
- Normal wear of the appliance.
6. How to Make a Claim
Contact our customer service team via email at hello@renew2u.co.uk but please provide the information outlined below;
- Proof of purchase (e.g., a receipt or order confirmation).
- A description of the fault or defect with supportive evidence.
We will assess your claim and may request that we collect the appliance for inspection or repair. If the appliance is to be returned, we will provide instructions and arrange the shipment at no cost to you.
7. Repair and Replacement Terms
If we repair or replace your appliance, the repaired or replaced product will be warranted for the remainder of the original Warranty Period or 90 days, whichever is longer.
Replacement products or parts may be new or refurbished.
If a direct replacement cannot be sought, a similar replacement will be offered, e.g. an appliance with the same or upgraded key features
8. Limitations of Liability
Our liability under this Warranty is limited to the cost of repair or replacement of the defective appliance. We shall not be liable for any indirect, incidental, or consequential damages, including loss of use, data, or income, arising out of the use or inability to use the appliance.
9. Statutory Rights
This Warranty is in addition to, and does not affect, your statutory rights under UK consumer law, including the Consumer Rights Act 2015. You may have additional remedies in relation to defective or faulty products under these rights.
10. Governing Law
This Warranty is governed by and construed in accordance with the laws of England and Wales.
Contact Information
Gap Renew Ltd
34 Bath Road
Gateshead
NE10 0LH
www.renew2u.co.uk
hello@renew2u.co.uk
Tel: 0191 916 9031
Updates
June 10, 2026
Our warranty has always excluded commercial use. However, we recognize that appliances in holiday lets and rental properties experience the same day-to-day usage as a standard household. We have always covered these specific cases, and this update simply clarifies that policy.
April 9, 2025
Removed references to previous warranty claim form.
December 18, 2024
- Added additional information on how to raise a warranty claim
- Updated customer service number and postcode