All our appliances are backed with our 12-month warranty, in the unlikely event something should go wrong we’ll replace or repair (whichever is most practical) your appliance for up to twelve months after purchase.

See our Refund Policy for further information.

Absolutely, of course it can be quite difficult to price match refurbished appliances as each is unique but should you find the same appliance new elsewhere for less then let us know and we’ll look into it – similarly, ordering direct from us will always be the cheapest means of ordering from us so in the unlikely situation you see a lower price from us on our other channels let us know and we’ll sort that out too.

You can more often than not register your appliance with the manufacturer for special offers or usage tips and to enable any connected functionality, but as far as we’re aware no manufacturer will honour any warranties on refurbished appliances.

We offer free shipping on orders over £399, otherwise we have a flat rate of £19.99 for large domestic appliances and £9.99 for smaller appliances such a Stove Tops, Microwaves and some Oven Hoods.

Delivery times do vary from region to region, typically you should have your order within 2 or 3 business days but we have much more information in our Shipping Policy

We often truncate model numbers from those the manufacturer provides to make them easier to handle operationally -- we routinely process hundreds of different models each week and having the same appliance entered 2 or 3 times under different ID's is quite time consuming.

For example Hoover-Candy appliances often end in -80 or -1/80 – this appendage simply indicates the origins of the appliance, which isn't of much use to us or anyone outside of Hoover-Candy.

We do indeed, we have a small retail store attached to our facilities here in Gateshead, for opening hours and directions check out our Retail Store page for details plus we often have a few appliances exclusive to the store.